SHIPPING POLICY
Orders placed by 2:00pm (PST) will ship within two business days, pending authorization and verification of funds. Back order notification will be emailed to you, if not indicated as such, on our website. Delivery charges are automatically calculated at checkout (unless otherwise noted) and are based on the total weight of your package. We ship via UPS, however we reserve the right to use alternate carriers, as needed. UPS does not deliver on weekends, nor does it deliver to post office boxes. Please provide a street address for delivery by UPS. If other delivery services are necessary or preferred, please contact us via email at customerservice@joebellacoffee.com for inquiries and/or assistance. Requests for other delivery services, or service that may be required by the carrier to make your delivery, will be billed accordingly. Joebella Coffee, LLC is not responsible for conditions beyond our control that may delay deliveries i.e., severe weather, holiday rushes etc. Please plan accordingly. We do not want you to be disappointed.
Joebella Coffee, LLC reserves the right to bill your credit card for addresses and/or zip codes incorrectly submitted. Most shipping companies charge for address-correction errors, and we reserve the right to pass these along to you. In addition, if you ask the delivering carrier to route your package to an alternate address, we reserve the right to pass those additional fees along to you.
All checks returned to Joebella Coffee, LLC, because of insufficient funds or for any other reason, will be subject to a returned check fee of $30.00.
RETURN POLICY
We, at Joebella Coffee, LLC, strive to provide excellent Customer Service and we will do whatever we can to ensure that you are satisfied.
If the coffee you receive does not meet your expectations, we want to know about it. To be eligible to receive store credit for your purchase, you must notify us within 15 days from the order date. You may log onto your account, see a list of your orders, identify the purchase and initiate a credit voucher electronically. Or, you may contact Customer Service via email at customerservice@joebellacoffee.com. The electronic store credit voucher you receive will be for the price of the coffee. Coffee is perishable and need not be returned to us.
If the coffee you receive is a wrong order, or is received damaged, we must be notified within 15 days from the order date. The coffee must be returned unopened and in its original shipping box. You may log onto your account, see a list of your orders, identify the purchase and initiate a return electronically. Or, you may contact Customer Service via email at customerservice@joebellacoffee.com. You will receive further instructions, and if approved, you will receive your electronic store credit voucher for the price of the coffee. Please save the box and packaging of UPS deliveries for inspection or return.
Non-perishable merchandise may be returned for an electronic store credit voucher for the price of the product plus tax, if we are notified within 15 days from the order date. You may log onto your account, see a list of your orders, identify the purchase and initiate a return electronically. Or, you may contact Customer Service via email at customerservice@joebellacoffee.com. We will send you an email confirmation of your request. If approved, you will receive further instructions. Merchandise that is returned must be in “new condition” and in its original packaging. There is a 12.5 % restocking fee for returned non-perishable merchandise.
